Privacy Policy

Information We Collect

We collect information you provide directly to us, such as when you create an account, make a booking, sign waivers, or contact us. This includes personal details like name, email address, phone number, emergency contacts, and payment information.

Booking and Waiver Data

When you book sessions or sign digital waivers, we collect participant information, health declarations, emergency contact details, and liability acknowledgments required for facility access and safety compliance.

Payment Processing

Payment information is processed through secure third-party payment processors. We do not store complete credit card numbers or sensitive payment data on our servers.

Facility Usage Information

We may collect information about your visits, including check-in times, areas accessed, equipment used, and participation in activities for safety monitoring and service improvement.

Communications and Marketing

We collect information when you subscribe to newsletters, participate in promotions, or communicate with our customer service team. This helps us provide relevant updates and improve our services.

Website Analytics

We use analytics tools to understand how visitors interact with our website, including pages visited, time spent, and user journey patterns to enhance user experience.

How We Use Your Information

Your information is used to process bookings, ensure facility safety, communicate important updates, provide customer support, and improve our services based on usage patterns and feedback.

Information Sharing

We do not sell personal information. We may share data with service providers, legal authorities when required, or in emergency situations to ensure participant safety.

Data Security Measures

We implement industry-standard security measures including encryption, secure servers, access controls, and regular security audits to protect your personal information.

Data Retention

We retain personal information for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements. Waiver information is retained as required by law.

Your Rights and Choices

You have the right to access, update, or delete your personal information. You can opt out of marketing communications and request information about data processing activities.

Children's Privacy

We take special care with children's information. Parental consent is required for participants under 18, and we limit data collection to what's necessary for safety and service provision.

International Data Transfers

If data is transferred internationally, we ensure appropriate safeguards are in place to protect your information in accordance with applicable privacy laws.

Policy Updates

We may update this privacy policy periodically. Significant changes will be communicated through email or website notifications, and continued use constitutes acceptance of updates.

Contact Information

For privacy-related questions or to exercise your rights, contact us at privacy@desertsnowyard.com or call +44 7381 604927.

For privacy-related questions or to exercise your rights, contact us at privacy@desertsnowyard.com or call +971 52 604 8397.